Booking Terms & Conditions

Corporate Name & Protection of Funds

Legal status : S.A.R.L.
Corporate name : NTH Limited
Company name : TAHITI EXPERIENCES
Corporate office : Patutoa, Quartier Brown Servitude Tepihaa 2 #15 – PAPEETE (98713) – French Polynesia.

TAHITI EXPERIENCES works under a Travel Agency Licence (type A) – N°0589/MTT/STT – delivered by the Government of French Polynesia set out in decree #3051/MTT of March 09, 2020.

Financial Guarantee is managed by the Banque de Tahiti (Agence Fare Tony – Boulevard De La Reine Pomare IV – BP 1602 – 98713 – Papeete – Tahiti – French Polynesia).

Acceptation of Conditions

The present terms & conditions apply to all sales transactions concluded by TAHITI EXPERIENCES with travelers or travel partner intermediaries.

Depending on the type of service sold, specific conditions may apply.

The traveler or travel partner intermediaries of TAHITI EXPERIENCES must read and agree to abide by the terms & conditions of use, plus all terms used in the proposal prior completing the order. As a consequence, the order constitutes your full and unconditional acceptance to the present terms & conditions of TAHITI EXPERIENCES.

1- Pricing on www.tahiti-experiences.net
  • All prices published are in Euros (EUR or €) and include all taxes (5% VAT ; 5% Tourist tax ; 4% to 5% Service charge). Accommodation municipal (or city) tax set between 0,50€ to 1,66€ / person / day, is not included to the pricing and must be paid directly with each respective accommodation.
  • According to industry standards, offers and prices published may vary according to : travel dates, availability of accommodations and flights, number of travelers, etc.
  • All rates are contractual, no protest shall be made once the reservation is finalized and confirmed.
  • All prices are not subject to itemization.
  • TAHITI EXPERIENCES reserves the right to modify its prices without notice.
  • All prices displayed at time of booking are guaranteed against any exchange rate fluctuations and air transportation taxes. The price established at receipt of the deposit or payment will not be changed after validation of the booking.
2- Quote Pricing
  • All prices quoted are in Euros (EUR or €) and include all taxes (5% VAT ; 5% Tourist tax ; 4% to 5% Service charge). Accommodation municipal (or city) tax set between 0,50€ to 1,66€ / person / day, is not included to the quote pricing and must be paid directly with each respective accommodation.
  • Each item of the quote is contractual, all prices are not subject to itemization.
  • Quotations are valid 7 days after sending date and are subject to availability.
3- Booking

A deposit is required to hold your booking. The payment of the deposit, or any partial or full payment for a reservation, is considered as a confirmation of stay and shall constitute consent to all provisions stated in the present terms &  conditions. No service will be hold without reception of the deposit or payment.

In order to proceed to all reservations, the following required information have to be provided :

  • A validation of the LAST and FIRST name of each traveler,
  • Nationality,
  • The date of birth of ALL travelers under 18 years old, at the time of travel,
  • A copy of the name page of the passenger’s passport,

International tickets cannot be issued until we receive a copy of the name page of the passenger’s passport.

4- Deposit & Payments

A deposit is required for all reservations.

1- If your booking doesn’t include the international flights :

  • Deposit : 30% of the total due amount
  • Final payment is due 45 days prior to departure.

2- If international flights are included to your booking :

  • Deposit : 100% of the cost of the international flights + 30% of the total due amount (flights amount excluded)
  • Final payment is due 45 days prior to departure.

3- If your booking is under 1000€ or made within 45 days of the date of departure :

  • Full payment due at reservation.

4- Payment by instalments – where you opt to pay by instalments the following provisions apply:

  • At the point your booking is confirmed we will inform you the amount of each instalment and the payment due dates for each instalment. This will be confirmed in your booking invoice.
  • Payments of instalments due must be received by the payment date as confirmed in
    your booking confirmation. 
  • The entire balance must be paid no later than 45 days (6 weeks) before departure

Specific deposit and payment requirements may apply to itineraries including specific rooms, cruises, hotels during December holiday period and some promotional airfares. Information will be provided upon request at the time of booking.

5- Payment

All payments by credit card or bank transfer are made in Euros (EUR).

6- Form of Payment : Visa, MasterCard or Bank transfer
  • Payment by Visa, MasterCard only: a secured payment link will be sent by email, by your Trusted Travel Designer. If, for any reasons, you can’t access or open the link, an order’s form will be provided.
  • Payment by bank transfer : Please mention your name and quote reference in the comments area of the form.

Banque de Tahiti : Agence Fare Tony – 98714 Papeete – French Polynesia

Bank Code Agency Code Account Number Key
12239 00014 39560301001 28

IBAN International Bank Account Number

IBAN FR 76 1223 9000 1439 5603 0100 128

BIC (Bank Identifier Code)

CEPAPFTP

TAHITI EXPERIENCES will not endorse nor be held responsible for all fees and/or commissions charged by your bank and/or credit card company. We do recommend that you contact your dedicated customer care representative in advance, for more information.

7- Travel Protection Plan

At time of booking, TAHITI EXPERIENCES strongly recommends that our clients have a Travel Protection Plan or Travel Insurance, which takes into account the epidemic risk associated with COVID-19 when traveling.

8- Travel Aspects : Meet & Greet in Tahiti, Transfers, Documentation
  • One of the representatives of TAHITI EXPERIENCES will welcome you upon arrival at the international airport of Tahiti Faaa, with flower leis. Exit from the customs area, please to move towards our welcoming whiteboard.
  • All round trip hotel (or ferry wharf) transfers are included only as specified on the itinerary. Round trip transfers on the islands of Tahiti and Moorea are arranged through us and remain optional. All round trip transfers on the other islands are mandatory and provided by the hotel or cruise company.
  • All travel vouchers (hotel, transfer, activity, cruise), inter-island flights e-tickets and itinerary of stay are delivered by hand in paper version, upon arrival at the international airport of Tahiti Faaa by our representative.

If international flights are not purchased through TAHITI EXPERIENCES, the customer shall provide all flights information (flight number, departure/return dates, arrival/departure times) in order to make all the necessary arrangments prior to arrival. TAHITI EXPERIENCES cannot be held responsible for any error or omission of the traveler regarding the information relating to his international flights.

9- International Flights

Airlines here are bound by the Warsaw Convention, extended to French Polynesia, just like its modern version, the Montreal Convention (flights between Tahiti and Auckland). The Montreal Convention only applies for transportation between member countries. It does not apply to Air Tahiti Group and other locally based Airlines.

  • Electronic tickets (e-tickets) will be sent by email at the total reception of the deposit due, if international flights are included to the booking.
  • International tickets cannot be issued until we receive a copy of the name page of the passenger’s passport.
  • Holding a valid passport, e-tickets must be printed and shown at check-in.
  • In the case of promotional airfare, specific conditions will be notified by your Trusted Travel Designer.
  • Modification and/or cancelation fees by the International Airlines : conditions vary from one company to the other, specific fees will be notified to you by your Trusted Travel Designer.
  • No refund nor partial will occur in case of NO SHOW the day of departure.

French Polynesia is not part of the European Union, therefore European Union laws do not apply to Airlines based in French Polynesia, except for flights departing from a country, member of the European Union. Airlines such as Air Tahiti Nui, Air France or French Bee are bound to European laws only regarding flights departing from Paris.

Delays or flight cancellations are liabilities of the Airlines, not the agency. Airlines Service Complaint contact will be provided for any claim, by your Travel Trusted Designer.

In cabin or Check-in luggage restrictions : conditions vary from one company to the other and will be notified to you by your Trusted Travel Designer.

Check-in required 3 hours before departure. Check-in closes 1 hour before departure.

If international flights are not purchased through TAHITI EXPERIENCES, the customer shall provide all flights information (flight number, departure/return dates, arrival/departure times) in order to make all the necessary arrangments prior to arrival. TAHITI EXPERIENCES cannot be held responsible for any error or omission of the traveler regarding the information relating to his international flights.

10- Air Tahiti Domestic (inter-island) Flights

The Montreal Convention does not apply to Air Tahiti Group and other locally based Airlines. Domestic (or inter-island) flights operating within French Polynesia are bound to the Warsaw International Convention.

  • Delayed Flights: under Article 19 amended by the « La Haye » Protocol, it states that «the carrier is liable for damage occasioned by delay in the carriage by air of passengers, luggage or cargo. Nevertheless, the carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures»
  • Cancelled Flights: the Warsaw Convention does not contain provisions on this point. Compensation is therefore at the discretion of the carrier, not TAHITI EXPERIENCES.

Delays or flight cancellations are liabilities of the Airlines, not the agency. Airlines Service Complaint contact will be provided for any claim, by your Travel Trusted Designer.

Carry-on luggage : Only one piece of luggage per passenger is allowed in cabin, with a maximum weight of 5 kg (11 lbs). Luggage dimensions should not exceed 55 x 35 x 25 cm (22x14x10 in). Carry-on luggage exceeding weight must be put as checked luggage. (luggage remains under passenger’s responsibility during the entire flight).

Checked-in luggage :

  • The size of each luggage is limited to: Length + width + height < 150 cm
  • International passengers booked in S or Y class are allowed 23 kg (51 lbs) on Air Tahiti flights, upon presentation of their international plane ticket. For passengers carrying more than 23 kg, an extra charge may apply.
  • International passengers booked in Z class are allowed 46 kg (102 lbs) on Air Tahiti flights, upon presentation of their international plane ticket. For passengers carrying more than 46 kg, an extra charge may apply.
  • Scuba divers travelling in ATR aircraft are given an additional luggage allowance of 5 kg (11 lbs) for carrying diving equipment only, upon presentation of proper justification (professional card or dive club certificate).
  • A luggage with a unit weight of over 25 kg (55 lbs) will not be accepted at check-in and must be presented to freight.
  • No luggage allowance for infants.
  • Due to failures reported by Samsung regarding its Galaxy Note 7 mobile phones and on the recommendation of the International Aviation Administration, the transport of this type of phone is strictly prohibited in carry-on luggage, checked luggage as well as cargo. In cases the passenger owns this type of phone, all necessary arrangements must be made to dispose the device (Air Tahiti does not provide daycare service). If the latter is unable to make its own arrangements, check-in or boarding will not be allowed. The owner will be rescheduled on a different flight (subject to availability and conditions corresponding to the fare paid ticket) until a solution is found. Furthermore, airline agents may request the opening of luggage to check their contents.

Inter-island Flights Pass important notice : Passes cannot be modified once tickets are issued neither are refundable, even partially after departure

If domestic flights are not purchased through TAHITI EXPERIENCES, the customer shall provide all flights information (flight number, departure/return dates, arrival/departure times) in order to make all the necessary arrangments prior to arrival. TAHITI EXPERIENCES cannot be held responsible for any error or omission of the traveler regarding the information relating to his domestic flights.

11- Cancellation and/or Modification at the initiative of the Customer

Any cancellation request should be made by email to TAHITI EXPERIENCES : contact@tahiti-experiences.net

The date of reception of the email will be regarded to confirm the cancellation, which will trigger the cancellation fees levy by TAHITI EXPERIENCES.

  • Non-refundable deposit of 300€ per person.
  • If cancellation of your stay is requested:
    > Between 45 days and 30 days before your arrival in Tahiti: fees corresponding to 50% of the amount of the stay
    > Less than 30 days before arrival, no refund is possible.
  • A service charge may be applied for any change made after the initial booking request has been confirmed, in addition to the various policies enforced by each individual product and service supplier.
  • Modification and/or cancelation fees by the International Airlines : conditions vary from one company to the other, specific fees will be notified to you by your Trusted Travel Designer.
  • Cancellation fees applied by each individual product and service supplier can be provided upon request.
  • All cancellations or modifications received within 30 days of departure leading to additional costs will be borne by the customer. Furthermore, no refund, partial nor total will be made.
  • Once travel has commenced, any changes or cancellation will be at your own expense. No refund, partial or total will be made.

Special cancellation and modification policies may apply for itineraries including specific rooms, cruises, hotels during December holiday period and some promotional airfares. Information will be provided upon request at the time of booking.

Refund procedure can take up to 4 weeks.

COVID-19 : Special conditions apply 

12- Cancellation &/or Modification on the initiative of TAHITI EXPERIENCES

Due to possible unavoidable events in general travels and stays, please understand our rules might be subject to exceptions. Should any considerable modifications occur prior to departure, the customer or partner travel intermediary will be notified by email or phone.

Cancellation : In the event TAHITI EXPERIENCES must consider that it may be necessary to cancel the travel in part or in it’s entirely, the customer or partner travel intermediary will be notified by email or phone. An alternative will be first suggested. If any cannot be found, a refund of the paid amount will occur. The customer or partner travel intermediary shall be no claim for damages, compensation or interests.

Modification : In the event TAHITI EXPERIENCES must consider that it may be necessary to modify the travel in part or in it’s entirely, the customer or partner travel intermediary will be notified by email or phone. The following solutions will be suggested by TAHITI EXPERIENCES :

  • Alternate service or services at no extra-charge,
  • Postpone the trip (similar booking) on a set future date,
  • If any alternate service or services cannot be found, a refund of the paid amount will occur, without fees.

If any of the service providers of TAHITI EXPERIENCES are no longer able to deliver or ensure the quality of its service as laid down in the contract, a refund of the paid amount will occur.

Refund procedure can take up to 4 weeks.

COVID-19 : Special conditions apply

13- Passenger Responsibility: Entry & Transit Requirements

Each traveler (Adult, Child, Infant) has the responsibility to obtain and carry all required valid documents to travel (passport, entry regulations, vaccinations, visas, etc.) and sufficient funds to cover the length of your stay. Expiration dates of these documents must be checked or renewed if necessary.

All travelers must hold: a passport valid for six months from travel date, a return airline ticket to their resident country or to at least two more continuing destinations and sufficient funds to support themselves while in French Polynesia.

13.1 – U.S. Entry & Transit Requirements for Nationals of Visa Waiver Program countries*:

Passengers will have to apply for an approved travel authorization prior to departure, on the following secure website : https://esta.cbp.dhs.gov. An application can be submitted at any time before your travel to the United States. However, any ESTA authorization request must be submitted at least 72 hours prior to departure date.

To transit the United States, the traveler has to be in possession of a valid return airline ticket and hold an e-passport. If not, make a visa application with the Embassy of the United States or get a renewed passport and apply for an approved travel authorization prior to departure, at least 72 hours before the flight departure, on the following secure website: https://esta.cbp.dhs.gov.

The ESTA application is charged 14$ /person (not included in the booking) and is valid for two years from the date of authorization, or until the passport expires, whichever comes first.

U.S. Entry or transit will not be authorized if the traveler has visited one of the country black-listed by the U.S.A. Administration.

Click here for Visitors Visa’s and general information on the United States.

*Andorra ; Australia ; Austria ; Belgium ; Brunei ; Chile ; Czech Republic ; Denmark ; Estonia ; Finland ; France ; Germany ; Greece ; Hungary ; Iceland ; Ireland ; Italy ; Japan ; Latvia ; Liechtenstein ; Lithuania ; Luxembourg ; Malta ; Monaco ; Netherlands ; New Zealand ; Norway ; Portugal ; San Marino ; Singapore ; Slovakia ; Slovenia ; South Korea ; Spain ; Sweden ; Switzerland ; Taiwan ; United Kingdom.

13.2 – Entry Requirements to French Polynesia

French & European (E.U.) Citizens : No visa required for French or European passport holders to enter French Polynesia.

U.S. ; Canadian ; New Zealand & Australian Citizens : No visa is required for stays of up to 90 days.

Other Country Travel Documents & Visa requirements : Please check with the French Consulate of your living country and request to get specific information for entry to French Polynesia as these requirements can differ from France.

Yellow Fever : The vaccination for yellow fever is required for all travelers over the age of 12 months arriving from high-risk countries of Africa or South America and for those travelers who have spent more than 12 hours in any airport of these high-risk countries. The traveler has the responsibility to ensure to be vaccinated for yellow fever at least 10 days before departure date. The vaccination certificate may be requested at boarding. For more information about the list of countries with Yellow Fever Risk, click here.

If you are traveling to the United States, be sure all your electronic devices (e.g. computers, laptops, tablets, mobile phones, game consoles, cameras, etc.) are charged. They may be checked for proper function and if they do not turn on, your device may be confiscated.

The traveler is solely responsible for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or over (in transit).

A justification may be required and presented at check-in for travelers whom take advantage of special airfares. Information will be given on request at the time of booking.

TAHITI EXPERIENCES nor the air carrier can be held responsible for costs, expenses, or damages actual or consequential, resulting from the failure to obtain a valid passport and/or visa as required by the law of French Polynesia and France, or for the refusal of French authorities to admit the passenger to the French Polynesia territory for any reason whatsoever.

TAHITI EXPERIENCES nor the air carrier can be held responsible for missed international departure flight due to passenger failure to show on time at the airport.

14- Limitation of Responsibility

The responsibility of TAHITI EXPERIENCES as a seller of travel is defined by deliberation No 87-138 AT of 23 December 1987 of French Polynesia and its enacting Decree No 80CM of 28 January 1988. TAHITI EXPERIENCES exploits a Travel Agency Licence (type A) delivered by the Tourism Ministry of French Polynesia set out in decree #3051/MTT of March 09, 2020, which leads to sell any product or service related to travel. As such, all customer deposits are secured by a bank guarantee managed by the Banque de Tahiti. TAHITI EXPERIENCES holds professional indemnity insurance cover through GENERALI France ASSURANCES, Papeete, Tahiti.

The services that we supply consist solely of designing, arranging and coordinating travel, activity, events, and accommodation products and services. This involves making reservations, issuing the appropriate tickets and vouchers to, and behalf of, clients for the provision of products and services provided by various suppliers and partners.

We undertake to perform these services with reasonable care and skill. However, in the event that we do not meet that undertaking, and to the extent permitted by law, we exclude all liability for any loss or damage whatsoever (including liability for negligence) that may arise in connection with our performance of these services.

The standards presented for the accommodation and other services are based on various factors, and should be treated as a guide only. TAHITI EXPERIENCES makes no representation or warranty whatsoever as to the provision of any service of which we are not the product or service supplier.

The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of TAHITI EXPERIENCES. TAHITI EXPERIENCES is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

TAHITI EXPERIENCES will not be liable for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to terrorism, war, civil disturbance, fire, floods, bad weather, pandemics, epidemics, acts of God, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

TAHITI EXPERIENCES cannot and does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of any product or service supplier in connection with your vacation arrangements pursuant to a contract between them and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or any such other document electronic or physical alike) and over whom we have no direct or exclusive control.

Where for any reason, a product or service supplier is unable to deliver or ensure the quality of its service as laid down in the contract with TAHITI EXPERIENCES, to substitute comparable or equivalent facilities or services without incurring any liability to you.

The right is reserved to substitute hotels of similar category or change schedules without prior notice should circumstances so require. No refund can be made nor will credit be given, provided that in the event of such change.

15- Photos & Illustrations

TAHITI EXPERIENCES undertakes to supply photos and illustrations, which give the user an indication of the services being offered. Any room or cabin plans, maps, illustrations, photographs or any other graphic representation of products and/or services and the destination should be considered as representative only. TAHITI EXPERIENCES is committed to providing the most accurate and up-to-date presentation of our destination possible. However, the agency cannot be held responsible for any mistakes or omissions.

16- Legal Basis

The present terms & conditions are subject to the laws of French Polynesia. Any claims arising out of our provision of products and/or services to you under these terms & conditions will be governed by the Tribunal or Court having jurisdiction in French Polynesia.

17- Resolution of Disputes

Any legal action arising under the present terms & conditions shall be litigated only in the appropriate Tribunal or Court having jurisdiction in French Polynesia. You irrevocably submit to the jurisdiction of the appropriate French Polynesian Tribunal or Court.

Last Update : April 10, 2022

COVID-19 - Travel conditions to French Polynesia – Find out more here